FAQ


PAYMENTS

We accept Visa, MasterCard, AmericanExpress and PayPal.
Credit card payments are accepted safely via Stripe's leading technology with SSL certificate and PCI compliance so that your personal and card information is processed at the same level of security as if you were dealing with a bank.
We offer a 110% money back guarantee if you're not happy.

REVIEWS

AUTHENTICITY

A Certificate of Authenticity is enclosed with every purchase.

All pearls and clasps undergo thorough inspection before shipping to you to ensure consistently superior quality. We work with a well-established pearl farm.

SHIPPING

FREE SHIPPING WORLDWIDE.
The necklace is shipped worldwide and dispatched within 1 business day of ordering. Orders placed Friday to Sunday are shipped on the following Monday.

RETURNS

We are so confident that you will fall in love with Tropica Pearls that if you aren't happy, we will refund 100% plus an extra 10%.
We accept returns when contacted via email at info@tropicapearls.com within 30 days of receiving the item(s).
All items must be returned within 40 days of the original delivery. This exceeds our statutory obligations, but we are sure that you will love the pearls and are happy to extend this guarantee.
We can only accept returned items in their original condition and packaging. The return shipping charges are the buyer’s responsibility unless the return is necessary due to an error on our part.
The responsibility of a possible loss, damage or theft of a returned item during transit is with the buyer. We therefore recommend sending return items insured.
On receipt of the returned item, or items they will be inspected, and as long as they are in their original packaging and in unused condition, the purchase price will be refunded within 1-2 business days to your credit card or PayPal account.

If you are located outside the European Union:
Please make sure to fill out the custom declaration exactly as it was filled out when you received the package.

EXCHANGES

If the item(s) are faulty, you can ask for a replacement or refund of your order. If you choose a replacement, the costs of returning the wrong or faulty item(s) will be refunded back to you. The correct item(s) will then be sent out within the shortest possible time frame free of charge. However, if the reason for the exchange is a change of mind by the buyer, all involved shipping charges (for the return and sending out a replacement) will be the buyer's responsibility.

FAILED DELIVERIES

If an order could not be delivered because the buyer has entered an incomplete/incorrect delivery address during checkout or the creation of a customer account, the cost of a second delivery will be charged to the buyer.
If an order can't be delivered because no one is present at the delivery address at the time, the postal serviced or courier company will leave a notification asking you to contact them to schedule a re-delivery, or to pick up your parcel at your local post office.

TRANSPORT DAMAGE

If the box containing your order has been damaged during transport and your order/part order  spoiled, please take pictures of the unopened damaged box as well as any damaged item(s) and send them to: info@tropicapearls.com
We will replace all damaged items without cost, or credit the purchase price back to your card, as you prefer.

LOCATION

We are located in 15 College Close, Tara Street, Dublin 2, Ireland. 

CONTACT

Get in touch on 
info@tropicapearls.com
You can also find us on Facebook and Instagram.